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So what they taught us about customer service? Well, basically it was all about working as a group, always remember to smile and be yourself. The customer service ABC according to Lahti UAS students were:
- Listen
Listen the customer. Do not underestimate the customers issue. - Understand.
Understand the issue. Ask as many questions as needed. If you don't have common language, find someone who can help. - Solve the issue.
Try always resolve the issue right away. If it cannot be solved, make sure the customer knows how to give feedback.
These three steps equals happy customer!
//Mira
//Mira