What does IT do when everything is working?

A post shared by Radio Voima (@radiovoima) on Feb 24, 2017 at 5:37am PST

They go to sauna.

They sleep on the floor.

They organize their own competition gathering.

They play some games.

What does IT do when everything is working? #dance #happy #discoinferno #lahti2017 #enjoylife #volunteer #IT

A post shared by Mira Järvenpää (@mirraje) on Feb 25, 2017 at 12:24pm PST

They dance like there's no tomorrow.

//Mira

Volunteers' training

Today we had a training for volunteers in Lahti2017 championships. Over 800 volunteers gathered up to learn the basics about the event and customer service. It feels like half of Finland is somehow part of Lahti2017. And it is awesome.
The event has multiple partners. The biggest is Stora Enso, but there are like 30 other ones also. I didn't even know how many there could be. Full list of the partners can be found here, just scroll down. One of the funniest cooperation so far must be Atria.

Repost @tarjasnowland ・・・ Mitä tänään syötäisiin? Kisamakkaraa! Otan kaksi, tokaisi Topi. Niin sitä pitää poikaseni 💙😀 #lahti2017 #kisamakkara #atria @lahti2017 @atriasuomi #sausages

A photo posted by Lahti2017 (@lahti2017) on Feb 3, 2017 at 7:35am PST

If the picture is not showing, check it here 

So what they taught us about customer service? Well, basically it was all about working as a group, always remember to smile and be yourself. The customer service ABC according to Lahti UAS students were:

1. Listen
   Listen the customer. Do not underestimate the customers issue. 
2. Understand.
   Understand the issue. Ask as many questions as needed. If you don't have common language, find someone who can help.
3. Solve the issue.
   Try always resolve the issue right away. If it cannot be solved, make sure the customer knows how to give feedback. 

These three steps equals happy customer!

//Mira

30 DAYS!

30 days to go! Enjoy the thrill of competitions and the unique atmosphere in breathtaking setting of Salpausselkä: Lahti2017.fi! #lahti2017 #roadtolahti #juhlakisat

A photo posted by Lahti2017 (@lahti2017) on Jan 22, 2017 at 11:09pm PST

 If you cannot see the picture: https://www.instagram.com/p/BPmRSbtB8tx/

If you are not yet following Lahti2017 in Instagram, do it now. They are also in Facebook.

Visit lahti2017.fi for more information about the world ski championships.
Unbelievable, only 30 days to go. 

//Mira

ICT Project Expo

Different, but definitely fun day at school. So many different projects! I'm glad that this year every project was presented in fair instead of basic Power Point presentation. It was interesting to test all the applications other ones had made, comment and give feedback. The high light was definitely when I got to test VR glasses for the first time in my life. It was both amazing and scary.

Extempore promotion in #lahtiuas Faculty of Technology ICT Projects-expo. I'm surprisingly good at this. #lahti2017 #promotion #lamk #teku #mikämuumuka #worldchampionships #project #prhommia #edustushommia

A photo posted by Mira Järvenpää (@mirraje) on Dec 8, 2016 at 3:49am PST

With one day notice, our telecommunication team did quite well. I'm proud of my two team members who presented with me without any hesitation. I had made a small Power Point slide show which was on loop. It consisted basic information about our Lahti2017-project and some pictures. Besides the slide show we also had other computer with more detailed pictures and of course - promotion for this blog.

It was truly interesting to talk about this project. Make it more visible to other students. I would do this again any time.

//Mira

Road so far..

There's kinda much to catch up. Like I said earlier, the planning has started long time ago. This autumn we started in August by going through last year's setups. We created a new co-operative workplace for our files and divided everyone in the small groups.

Kuva, jonka Mira Järvenpää (@mirraje) julkaisi 20. 10ta 2016 klo 7.14 PDT

If picture isn't showing, you can check it here.

October just flew by. We tested differences between Cisco and HP switches, made sure they are stable and had little bit fun with configuration. One of the most amusing things in beginning of October was getting our new monitor. You should have seen how everyone was thrilled. Playing with the new toy and messing with music. It's important to have fun while working.

Preparing for #lahti2017. We finally got new monitoring screen, everyone is enjoying it! #studying #project #video #worldchampionship #lamk #mikämuumuka #lahtiuas #teku

Video, jonka Mira Järvenpää (@mirraje) julkaisi 13. 10ta 2016 klo 2.45 PDT

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We have made suggestions for network layout of SubMediaCenter and Grandstand Central. Also plans from printers were created. Documenting every plan is surprisingly important thing to do, but luckily at least I like doing it. So far we have at least documents for configurations, printers, VLANs and laptops. I have to say, updating and preparing laptops was bigger operation than anyone thought, but we managed to do it!

//Mira